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e-Mitra Rajasthan: Overview, Registration & Benefits

Rajasthan’s e-Mitra is a state government initiative that brings hundreds of public and private services under one roof through kiosks, a web portal, and a mobile app. Managed by the Department of Information Technology & Communication (DoIT&C) and executed by RajCOMP Info Services Ltd., it operates in cities, towns, and remote villages alike.


e-Mitra Rajasthan: Overview, Registration & Benefits Download Jamabandi

What is e-Mitra?


e-Mitra is Rajasthan’s single-window digital platform for delivering government-to-citizen (G2C) and business-to-citizen (B2C) services. Citizens can pay bills, apply for certificates, or avail banking and insurance facilities without visiting multiple offices.


Key Objectives


  1. Reduce Rural-Urban Divide Kiosks are placed at district, block, and gram-panchayat levels so villagers don’t need to travel far.

  2. One-Stop Service Hub Combines utility payments, certificate issuance, welfare schemes, mobile recharges, insurance, and more.

  3. Transparency & Speed Every request gets a unique ID; users track status online, minimizing delays and middlemen.


Core Services

Service

Description

Utility Bills

Pay electricity, water, phone bills instantly; get digital receipt.

PAN Card

New applications or corrections with document upload & biometric verification.

Birth/Death Certificates

Apply locally; collect when ready.

Caste/Income/Domicile

Submit docs at kiosk; department processes.

Jan Aushadhi Medicines

Check stock, order affordable generics.

Ration Card & PDS

New card, updates, Aadhaar linking, subsidy check.

Form Filling

Exams, scholarships, pensions—operator assists.

Banking & Insurance

Deposits, withdrawals, balance enquiry, premium payments at select kiosks.


Types of Access Points


  1. Urban Kiosks – High footfall, longer hours.

  2. Rural Kiosks – Same services, closer to villages.

  3. Web Portal – Desktop/laptop access with login.

  4. Mobile App – Check status, pay, apply on the go.


User Registration (Citizen)


  1. Go to the official e-Mitra portal.

  2. Click Citizen Login → New User Registration.

  3. Enter Aadhaar number + linked mobile.

  4. Verify OTP.

  5. Set username & password.

  6. Log in → access 250+ services.


Starting an e-Mitra Kiosk (Entrepreneur)


  1. Visit the portal → Register as e-Mitra Kiosk.

  2. Fill form & upload documents.

  3. Complete Aadhaar eKYC (fingerprint/iris).

  4. Await digital approval (slot availability checked).

  5. Receive login ID, password & training material.


Required Documents


  • Aadhaar Card

  • PAN Card

  • Address proof (ration card/electricity bill)

  • Passport-size photo

  • 10th/12th certificate (preferred)


Benefits


  • 250+ services in one place

  • Saves time & travel

  • Full online tracking with receipt/ID

  • Digital literacy in local language at rural kiosks

  • Income source for local youth running kiosks


Common Challenges


  1. Poor internet in remote areas slows transactions.

  2. OTP / eKYC glitches cause repeated attempts.

  3. Manual verification delays for certificates.

  4. Low awareness—many still use traditional routes.

  5. Operator training gaps affect service quality.

  6. Uneven kiosk density leads to queues in peak seasons.


Conclusion


e-Mitra is a cornerstone of Rajasthan’s e-governance mission, blending physical kiosks with digital access to make essential services faster and fairer. While connectivity and awareness remain hurdles, the platform continues to grow, empowering citizens and creating micro-entrepreneurship opportunities across the state.


For official guidelines and latest updates, visit the Government of Rajasthan e-Mitra portal.

 
 
 

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